Vernacular speech analytics
Call recordings transcribed and analysed in 8 Indian languages and English.
Falcon for Automotive
Every service visit heard. Every defect caught early.
Falcon listens to sales and service customers across WhatsApp, calls and reviews in their own language, escalates unhappy owners before they churn and traces recurring complaints to the VIN.
- Vernacular call analytics in 8 languages
- 2-hour SLA escalations to regional leads
- VIN-level defect early warning
Low CSAT · Service visit #48213 SLA 2h
- 10:02WhatsApp survey
Owner rates service 2/5: car returned unwashed, AC noise not fixed
- 10:03Service Manager
Ticket opened with call transcript attached
- 12:03Regional Manager
Auto-escalated: no response in 2 hours
- —OEM Quality Lead
Notified if repeat AC complaints cross threshold
Built for automotive teams that can't wait for a monthly report
38%Fewer repeat complaintsWithin two quarters of go-live.
4.6★Average service ratingUp from 4.1 across sample dealer groups.
11 daysEarlier defect detectionVersus warranty-claim reporting.
180+ Dealerships run on Falcon
The problem
Why feedback programmes stall
01
Feedback lives on the phone
Most service complaints are spoken, in regional languages, and never make it into a dashboard.
02
Dealers fix symptoms, not causes
A bad review gets a reply, but nobody connects ten similar complaints to the same part batch.
03
OEMs see problems last
Central quality teams hear about recurring defects weeks later, through warranty claims.
Where automotive feedback comes from
WhatsApp Business- Call recordings
Google reviews
Facebook
Instagram- Post-service CSAT
By role
One platform, a different win for every leader
Each role gets its own view, alerts and reports, from the same classified feedback.
For the Dealer Principal / GM
Know which customers are unhappy before they leave.
Tap-to-resolve alerts on WhatsApp and a daily digest of every low score across your showrooms and workshops.
- Tap-to-resolve buttons on alerts
- Dealer Quality Index leaderboard
- AI review replies with your approval
-42%Unresolved complaints
Workflow
From a low score to a fixed car, inside the SLA
Post-service surveys go out on WhatsApp the moment the job card closes. Unhappy owners become tickets, and anything left unanswered climbs to the next level automatically.
- 0 minCustomer
Survey on WhatsApp
A 3-question CSAT survey goes out when the job card closes.
- 1 minService Manager
Ticket with context
Low scores open a ticket with the job card, call transcript and history.
- 2 hRegional Manager
Auto-escalation
No response in two hours escalates to the Regional Sales Manager.
- WeeklyOEM Quality
Defect early warning
Recurring complaints by VIN batch are flagged to the central quality lead.
AI for Automotive
Agents trained on how your industry works
Taxonomies, workflows and replies tuned to the sector, ready on day one and refined with your team.
Automotive root-cause taxonomy
Sales, service, parts and finance themes, ready on day one.
Autonomous review responder
On-brand replies to every review, held for approval when you want.
Defect early warning
Clusters of similar complaints flagged by model, VIN batch and dealer.
Dealer Quality Index
A leaderboard that ranks dealers on CSAT, response time and resolution.
Competitor benchmarking
Your dealers' reviews compared with competing brands in the same city.
Connects with
- Salesforce Automotive Cloud
- LeadSquared
- SAP
- Oracle
- CDK / Dealer360
- WhatsApp Business API
FAQ
Falcon for Automotive: questions, answered
Can Falcon analyse service calls in regional languages?
Yes. Falcon transcribes and analyses calls in eight Indian languages and English, including code-mixed speech, and tags each call with sentiment, intent and root cause.
How does VIN-level defect tracing work?
When feedback is linked to a job card or vehicle record, Falcon maps each complaint to the VIN, model and production batch, and flags clusters of similar complaints to the OEM quality team.
Does it work for both OEMs and dealer groups?
Yes. Dealers get their own workspace and alerts; OEM teams see every dealer, region and model in one view, with role-based access.
See Falcon on your automotive feedback.
Book a 30-minute demo. We read your brand's public reviews first and bring the themes to the call.