Solutions
Review analysis for your industry and your team.
What Falcon does with your Google Maps and Google Play reviews, by industry, team and use. For how-to guides, see Resources.
What Falcon does
- SolutionGoogle review analysisFalcon reads every public Google Maps review of your stores, sorts it into your themes, sub-themes and issues, and shows which locations need attention and why.Read more
- SolutionApp review analysisFalcon classifies every Google Play review of your app by theme, tracks each theme's sentiment over time, and opens the reviews behind every number.Read more
- SolutionAI analysis of Google reviewsFalcon uses AI to read every Google review of every store, classify it against your own themes, find the specific issues customers raise and summarise them, and it keeps the exact words behind every label so your team can check.Read more
- SolutionAI customer feedback analysisFalcon applies AI to every review your customers leave on Google Maps and Google Play: it classifies each one against your categories, quotes the words behind each label, finds and summarises specific issues, and lets you ask questions in plain language.Read more
- SolutionApp review sentiment analysisFalcon measures how users feel about each part of your app, from login and payments to search and delivery, using every Google Play review, so product teams see which areas are improving or slipping.Read more
- SolutionCompetitor review analysisFalcon analyses competitors' public reviews alongside yours, so you can compare ratings, rating mix, positive share and themes for the same period and cities, and read the reviews behind every difference.Read more
- SolutionCustomer complaint analysisFalcon is customer complaint analysis software for brands with many locations. It reads every Google Maps and Google Play review, groups complaints into specific issues, and shows where each one clusters, who owns it and whether it fell after the fix.Read more
- SolutionCustomer feedback analysis softwareFalcon is customer feedback analysis software for brands with many stores and an app. It classifies every review, shows which issues are rising where, routes them to the team that owns them and lets you check that the fix worked.Read more
- SolutionCustomer review analysisFalcon turns thousands of customer reviews into a clear picture of what customers praise and complain about, where, and whether it is getting better, with every number linked to the reviews behind it.Read more
- SolutionCustomer review analysis dashboardFalcon gives you a customer review analysis dashboard built on classified reviews: what customers talk about, how they feel about each topic, which stores and months are changing, and the exact reviews behind every number.Read more
- SolutionFranchise reputation managementA franchise brand's reputation is built outlet by outlet. Falcon shows what customers say about each one, which issues put the brand at risk, and whether fixes worked, so reputation management goes beyond replying to reviews.Read more
- SolutionGoogle review sentiment analysisFalcon reads the public Google Maps reviews of every location and measures how customers feel about each part of the visit, so you can see which stores and topics are turning negative before the rating moves.Read more
- SolutionGoogle review summaries for every storeGoogle summarises reviews for people choosing where to go. Falcon summarises them for the people running the stores: each recurring issue gets a short summary written from the reviews behind it, with counts, trend and the evidence attached.Read more
- SolutionReview sentiment analysis by themeMost reviews mix praise and complaint. Falcon measures sentiment for each theme a review mentions, so you can see that customers love your staff and dislike your billing queue in the same week.Read more
- SolutionReview theme and topic analysisFalcon organises every review into a three-level taxonomy built from your own customers' words: themes for reporting, sub-themes for owners, and specific issues for the teams who fix them.Read more
- SolutionRoot cause analysis for customer complaintsFalcon groups every complaint in your reviews into specific issues, shows where and when each one clusters, names the team that owns it and lets you check whether it fell after the fix.Read more
- SolutionStore performance from customer reviewsFalcon turns the public Google Maps reviews of every store into comparable measures of store performance: the issues customers raise at each location, how negative they are and whether they are getting better or worse.Read more
- SolutionVoice of customer platformYour customers already describe their experience every day in Google and Play Store reviews. Falcon turns that unprompted voice of the customer into themes, issues, trends and owners, without launching another survey.Read more
By industry
- SolutionReview analysis for attractions and entertainmentFalcon reads the Google reviews of every attraction, cinema or entertainment venue and shows what visitors say about tickets, queues, rides or shows, food, cleanliness, staff and value, by site and season.Read more
- SolutionReview analysis for bank branchesFalcon reads the Google reviews of every branch and shows what customers say about waiting, staff helpfulness, account services, loans, ATMs and grievance handling, which branches need attention and why.Read more
- SolutionReview analysis for car dealerships and service centresFalcon classifies every Google review of your dealerships and service centres into sales experience, test drives, delivery, pricing, service quality, waiting and communication, and shows which locations need attention.Read more
- SolutionReview analysis for D2C brands with storesD2C brands that open stores hear from customers in two places: app reviews and store reviews. Falcon classifies both on the same taxonomy, so you can see whether a returns or sizing problem is digital, physical or both.Read more
- SolutionReview analysis for electronics retailFalcon reads the Google reviews of every electronics store and shows what customers say about product advice, stock, pricing, billing, delivery and installation, warranty and service, and which stores need attention.Read more
- SolutionReview analysis for fashion and apparel storesFalcon classifies every Google review of your fashion stores into what shoppers care about: fit and sizes, stock, trial rooms, staff help, billing and returns, and shows which stores are slipping on which.Read more
- SolutionReview analysis for fintech and banking appsFalcon classifies every Google Play review of your fintech or banking app into the areas users care about: onboarding and KYC, login, payments, failed transactions, charges and support, and shows what changed after each release.Read more
- SolutionReview analysis for hospitalsFalcon reads the public Google reviews of every hospital and clinic and shows what patients and families say about waiting, appointments, staff courtesy, billing, cleanliness and facilities, so non-clinical issues can be fixed and serious ones escalated.Read more
- SolutionReview analysis for hotelsFalcon classifies the Google reviews of every property into the parts of the stay guests write about, from check-in and rooms to food, facilities and billing, and shows which are slipping where.Read more
- SolutionReview analysis for jewellery storesFalcon reads the Google reviews of every jewellery store in your network and shows what customers say about staff guidance, pricing clarity, purity, exchanges and after-sales service, where each issue is rising, and the reviews behind it.Read more
- SolutionReview analysis for QSRIn quick-service restaurants the menu and process are standard, so differences between outlets point to local operations. Falcon classifies QSR customer reviews from every outlet and your app, and shows which outlets are slipping on speed, accuracy, temperature or cleanliness.Read more
- SolutionReview analysis for resorts and holiday clubsFalcon reads the Google reviews of every resort and shows what guests say about rooms, food, activities, staff and value, which properties are slipping and why, so resort review management goes beyond replying.Read more
- SolutionReview analysis for restaurant chainsFalcon reads the Google reviews of every outlet, and your ordering app's Play Store reviews, and shows what guests say about food, service, waiting, hygiene, value and delivery, where each is slipping and why.Read more
- SolutionReview analysis for retail chainsFalcon turns the Google reviews of every store into retail customer feedback you can act on: what shoppers say about staff, stock, checkout, trial rooms, returns and store upkeep, which stores are slipping and why.Read more
- SolutionReview analysis for supermarkets and groceryFalcon classifies every Google review of your supermarkets into freshness, availability, checkout, staff, cleanliness, pricing and delivery, and shows which stores and topics are changing.Read more
- SolutionDental clinic review analysisFalcon classifies dental clinic chain reviews from every clinic's Google listing into treatment experience, estimates and billing, waiting, reception and follow-up, so you can see which clinics need attention and why.Read more
- SolutionReal estate review analysisFalcon reads real estate developer reviews from the Google listings of your sales offices, projects and completed communities, and shows what buyers and residents say about sales, construction, possession, handover and maintenance.Read more
By team
- SolutionApp review analytics for product teamsFalcon classifies every Google Play review of your app by feature area and issue, so product teams see what users praise, what broke in the last release and which problems are growing.Read more
- SolutionCustomer experience reporting for leadershipFalcon gives leadership customer experience reporting built on every review: what changed, where, why, who owns it and whether last quarter's fixes worked, in a few numbers with evidence.Read more
- SolutionReview analytics for CX teamsFalcon gives CX teams one consistent view of every review across stores and the app, a taxonomy they control, owners for every theme, and the evidence to move decisions in the business.Read more
- SolutionReview analytics for retail operationsFalcon turns every store's Google reviews into retail operations customer feedback: which processes, from billing and staffing to replenishment and cleaning, are failing customers at which stores and times.Read more
- SolutionReview analytics for store managersFalcon shows store managers what customers say about their store: top strengths and issues, how they compare with similar stores, the reviews behind them, and which reviews still need a reply.Read more
- SolutionReview insights for marketing and brand teamsFalcon gives marketing and brand teams what customers say about the brand in reviews: trust, value, quality and the language customers use, by region and over time.Read more
Comparisons
- SolutionBuild vs buy review analysis with LLMsWith language models, building your own review analysis looks easy: send reviews to an API and ask for themes. The hard parts are everything around the model. Here is what a build involves, and when buying makes more sense.Read more
- SolutionReview analysis tools comparedThere are five kinds of review analysis tools, from spreadsheets and AI chat tools to reputation platforms, survey suites and dedicated review analytics. Each suits a different scale and question. Here is how they compare, and where Falcon fits.Read more
- SolutionReview analytics vs customer surveysReviews and surveys answer different questions. Surveys measure what you ask about, from customers who respond; reviews show what customers raise unprompted, in public. Falcon analyses the reviews; here is how they fit with your surveys.Read more
- SolutionReview analytics vs social listeningSocial listening tracks what people say about your brand in public conversation. Review analytics tracks what customers say about their actual experience at your stores and in your app. They answer different questions; here is where each fits.Read more
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
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