Staff-level performance tagging
Feedback tagged to the staff member on shift, so coaching is specific and fair.
Falcon for Retail
Every store floor heard. Every audit turned into action.
Falcon collects shopper feedback at checkout, trial rooms and service desks, routes problems to the store manager in minutes and turns mystery audit reports into corrective action plans.
- Two-tap WhatsApp and QR micro-surveys
- 30-minute escalation to Area Sales Managers
- AI parsing of mystery audit PDFs
Detractor · Store #214, Pune SLA 30m
- 18:42Trial-room QR
Shopper rates 1/5: waited 20 minutes, no staff on the floor
- 18:42Store Manager
Ticket opened, tagged to the staff on shift
- 19:12Area Sales Manager
Auto-escalated: unaddressed for 30 minutes
- —Retail Operations
CAPA task raised if trial-room issues repeat this week
Built for retail teams that can't wait for a monthly report
-31%Fewer 1★ Google reviewsWithin two quarters of go-live.
15 minMedian floor resolutionFrom shopper feedback to closed ticket.
2.3xMore Google reviewsFrom promoters invited after checkout.
1,400+ Stores run on Falcon
The problem
Why feedback programmes stall
01
Shoppers leave without saying a word
A long queue or an empty trial room rarely reaches the store manager. It reaches Google instead.
02
Audits sit in PDFs
Mystery shopper and store audit reports arrive as PDFs that nobody turns into tasks.
03
Audit scores and shoppers disagree
A store passes its audit while customers complain about the same issue every week.
Where retail feedback comes from
WhatsApp micro-surveys- SMS after checkout
- Digital receipts
- In-store QR codes
Google reviews- Mystery audit reports
By role
One platform, a different win for every leader
Each role gets its own view, alerts and reports, from the same classified feedback.
For the Store & Area Managers
Fix floor issues in 15 minutes, before they become 1★ reviews.
Live alerts from checkout, trial rooms and service desks, tagged to the staff on shift.
- Real-time floor alerts
- 30-minute escalation to the ASM
- Staff-level performance tags
15 minMedian floor resolution
Workflow
From a checkout complaint to a fixed floor, inside 30 minutes
Micro-surveys go out with the digital receipt. A low score becomes a ticket for the store manager, and anything left unaddressed climbs to the Area Sales Manager.
- 0 minShopper
Micro-survey after checkout
A two-tap survey arrives on WhatsApp or SMS with the receipt, or via QR at the till.
- 1 minStore Manager
Rule-based ticket
Low scores open a ticket tagged to the department and the staff on shift.
- 30 minArea Sales Manager
Auto-escalation
Tickets left unaddressed for 30 minutes escalate to the Area Sales Manager.
- WeeklyRetail Operations
Corrective action plan
Repeat issues and audit scores below target raise CAPA tasks with owners and due dates.
AI for Retail
Agents trained on how your industry works
Taxonomies, workflows and replies tuned to the sector, ready on day one and refined with your team.
Compliance drift detection
Flags stores where audit scores and customer feedback tell different stories.
Mystery audit parsing
AI reads mystery audit PDFs and turns every failed check into a task.
Competitor benchmarking
Your stores' reviews compared with competitors nearby, city by city.
Footfall correlation
CSAT plotted against footfall to show where staffing breaks the experience.
Promoter-to-review routing
Happy shoppers are invited to review on Google; detractors go straight to recovery.
Connects with
- POS systems
- ERP
- HRMS rosters
- Google Business Profile
- WhatsApp Business API
- Store audit tools
FAQ
Falcon for Retail: questions, answered
How does Falcon collect feedback in store?
Two-tap micro-surveys on WhatsApp or SMS after checkout, links on digital receipts and QR codes at checkout, trial rooms and service desks. Every response is tagged to the store, department and staff on shift.
Can Falcon read our mystery audit reports?
Yes. Upload audit PDFs and Falcon extracts every check, scores it against your standards and raises CAPA tasks wherever a store falls short.
What is compliance drift?
It's when a store's audit scores and its customer feedback disagree, such as a store that passes its queue-time audit while shoppers keep complaining about checkout waits. Falcon flags these stores automatically.
See Falcon on your retail feedback.
Book a 30-minute demo. We read your brand's public reviews first and bring the themes to the call.