Falcon for Hospitality

Every guest heard mid-stay. Every review answered.

Falcon brings Google, TripAdvisor and every OTA into one inbox, checks in with guests on WhatsApp during their stay and replies to reviews in the guest's language, with GM approval where it matters.

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Replies across 7 review sites and OTAs
Mid-stay alerts to front desk and housekeeping
PMS-triggered pre-arrival and post-stay surveys

Ananya R.
Lovely rooftop breakfast, and the front desk upgraded us for our anniversary.
Auto-replied
AI reply Ready to post
Thank you, Ananya, and happy anniversary from all of us! Your next stay comes with breakfast on us when you book direct.
Mark T.
AC in room 412 rattled all night and housekeeping skipped our room.
GM approved
AI reply Ready to post
We're sorry, Mark. Engineering has serviced the AC in 412, and our GM will reach out personally to make this right.
Priya S.
Great location, spotless rooms. The check-in queue was a bit long.
Auto-replied
AI reply Ready to post
Thanks, Priya! We've added a second desk at peak check-in hours. Book direct next time for express check-in.

Built for hospitality teams that can't wait for a monthly report

-35%Fewer 1–3★ reviewsWithin two quarters of go-live.

4.7★Average Google ratingUp from 4.3 across sample hotel groups.

+18%Direct bookingsFrom post-stay offers to returning guests.

120+ Hotels run on Falcon

The problem

Why feedback programmes stall

Reviews are scattered across seven sites

Google, TripAdvisor, Booking.com, MakeMyTrip and Agoda each have their own inbox, and replies lag days behind.

Unhappy guests check out before you know

Complaints surface in the post-stay review, when it's too late to fix the room or the meal.

Every touchpoint is a missed upsell

Pre-arrival and mid-stay messages are generic, so upgrades, spa and dining revenue stay on the table.

Where hospitality feedback comes from

Google Business Profile
TripAdvisor
Booking.com
MakeMyTrip & Goibibo
Agoda & Airbnb
WhatsApp & SMS
In-room QR codes

By role

One platform, a different win for every leader

Each role gets its own view, alerts and reports, from the same classified feedback.

For the Cluster GM / Corporate Operations

See every property in real time, before reviews hit TripAdvisor.

One view of guest sentiment across your portfolio, with SLA escalations that fire while the guest is still on property.

Portfolio-wide sentiment by property
Automated SLA escalations
Role-based department views

-35%Negative OTA reviews

Workflow

From a mid-stay complaint to a 5★ review

Guests get a quick check-in on WhatsApp during their stay. A low score alerts the right department while the guest is still in-house, and anything left open climbs to the GM.

Day 1
Guest
Mid-stay pulse
A two-question check-in goes out on WhatsApp the evening after arrival, or via the in-room QR code.
2 min
Front Desk / Housekeeping
Department alert
Low scores open a task for the right department with the room number and stay details.
30 min
Hotel GM
Auto-escalation
Unresolved after 30 minutes, the alert climbs to the GM and the cluster operations view.
Checkout
Guest
Post-stay survey and review drive
Happy guests are invited to review on Google; post-stay offers bring them back to book direct.

AI for Hospitality

Agents trained on how your industry works

Taxonomies, workflows and replies tuned to the sector, ready on day one and refined with your team.

Multilingual review responder

Replies in the guest's language on every site; 4–5★ auto-sent, 1–3★ held for the GM.

Contextual upsell agent

Upgrades, spa and dining offers on WhatsApp, based on stay purpose, party size and past spend.

Personalised stay recommendations

Pre-arrival and mid-stay messages tailored to each booking and guest preference.

Mid-stay alerts

Low pulse scores alert front desk or housekeeping while the guest is still in-house.

Direct-booking offers

Post-stay offers that bring OTA guests back to book direct, commission-free.

Role-based department views

Front office, housekeeping, F&B and engineering each see the issues they own.

Connects with

Opera (Oracle)
Cloudbeds
Hotelogix
eZee
IDS Next
WhatsApp Business API

Leisure resort group6Automated touchpoints, from booking to bring-back

Hospitality

Selling room upgrades and add-ons before guests arrive, for a leisure resort group

We connected guest messaging to the group's PMS in both directions, and built a segment-based journey on WhatsApp and email that sells upgrades before guests arrive.

Read the story

FAQ

Falcon for Hospitality: questions, answered

Which review sites and OTAs does Falcon cover?

Google Business Profile, TripAdvisor, Booking.com, MakeMyTrip, Goibibo, Agoda and Airbnb, alongside WhatsApp, SMS and in-room QR surveys, all in one inbox per property.

Can replies to low-star reviews wait for the GM?

Yes. Falcon can publish replies to 4–5★ reviews automatically and hold drafts for 1–3★ reviews until the GM approves them, with the guest's stay details attached.

Does Falcon connect to our PMS?

Yes. Falcon connects to Opera, Cloudbeds, Hotelogix, eZee and IDS Next, so surveys trigger on booking, check-in and checkout, and every piece of feedback is linked to the reservation.

See Falcon on your hospitality feedback.

Book a 30-minute demo. We read your brand's public reviews first and bring the themes to the call.