Falcon for Restaurants & QSR

Every order rated. Every bad one fixed fast.

Falcon brings Swiggy, Zomato, Magicpin and Google into one view by outlet, alerts the kitchen in real time and sends recovery vouchers before an unhappy diner churns.

Book a demo

Aggregator and Google reviews in one inbox
Real-time kitchen alerts from table QR codes
Dish-level sentiment across every outlet

Missing-item complaintsWeekly

1.8%-46% in 8 weeks

Swiggy & Zomato, 62 outlets

Built for restaurants & qsr teams that can't wait for a monthly report

-46%Missing-item complaintsWithin eight weeks of kitchen alerts.

+0.3★Aggregator ratingAverage across sample QSR brands.

27%Dormant diners won backFrom automated win-back offers.

900+ Outlets run on Falcon

The problem

Why feedback programmes stall

Ratings live on the aggregators

Swiggy, Zomato and Magicpin each hold a slice of your feedback, and one bad week drags down your listing.

The kitchen hears too late

A cold-food or missing-item complaint reaches the outlet hours later, after the shift has changed.

Audits and reviews tell different stories

Hygiene audits pass while diners post about the same problem, and food-safety risks go unnoticed.

Where restaurants & qsr feedback comes from

Swiggy
Zomato
Magicpin
Google Maps
App & WhatsApp ordering
Table & counter QR codes
POS receipts

By role

One platform, a different win for every leader

Each role gets its own view, alerts and reports, from the same classified feedback.

For the Chief Operating Officer

Fix orders before they become bad aggregator reviews.

Real-time alerts reach outlet managers while there's still time to fix the order, with every outlet ranked on one screen.

Real-time outlet alerts
Shift and crew analytics
Outlet-by-outlet leaderboard

-46%Missing-item complaints

Workflow

From a bad order to a saved customer, before the next rating

Low delivery ratings reach the outlet manager with the order attached. Repeat issues alert the kitchen, and the diner gets an apology and a voucher automatically.

0 min
Diner
Low delivery rating
A 2★ rating flags a missing item and cold fries on a delivery order.
1 min
Outlet Manager
Routed with the order
The rating reaches the outlet manager with the order, items and crew on shift.
5 min
Kitchen
Real-time kitchen alert
Repeat issues on the same item alert the Kitchen Display System before the next order.
15 min
Diner
Recovery voucher
An automated apology and voucher goes out on WhatsApp to win the diner back.

AI for Restaurants & QSR

Agents trained on how your industry works

Taxonomies, workflows and replies tuned to the sector, ready on day one and refined with your team.

SKU-level sentiment

Every review tagged to the dish, combo or add-on it mentions, so menu teams know what to fix.

Shift and crew analytics

Complaints mapped to the shift and crew on duty, outlet by outlet.

Food-safety triangulation

Daily audits cross-checked with live reviews, with alarms when they disagree.

Real-time kitchen alerts

Two-tap table feedback pushes issues to the kitchen while the diner is still seated.

Instant review replies

Positive reviews on Google and the aggregators answered in seconds, on brand.

Recovery and win-back

Automated vouchers for unhappy diners and offers that bring dormant customers back.

Connects with

Petpooja
Posist / Restroworks
Toast
Oracle MICROS
Kitchen Display Systems
WhatsApp Business API

FAQ

Falcon for Restaurants & QSR: questions, answered

Does Falcon bring in Swiggy and Zomato ratings?

Yes. Falcon brings Swiggy, Zomato, Magicpin and Google Maps reviews into one inbox, tagged to the outlet, order and dish wherever the data allows.

Can feedback reach the kitchen in real time?

Yes. Two-tap feedback from table and counter QR codes can trigger alerts on your Kitchen Display System or the outlet manager's phone within seconds.

Which POS systems does Falcon integrate with?

Petpooja, Posist / Restroworks, Toast and Oracle MICROS, so every piece of feedback is linked to the order, the items and the crew on shift.

See Falcon on your restaurants & qsr feedback.

Book a 30-minute demo. We read your brand's public reviews first and bring the themes to the call.