The platform

One platform to hear every customer and fix what they tell you.

Six products on one classified stream of customer feedback. Start with one, and every other product already knows your customers.

Voice of Customer

Every review, survey and conversation, classified and explained.

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Online Reputation Management

Reviews, replies and ratings for every location, in one inbox.

Explore Online Reputation Management

Sneha K.
Room was clean, but check-in took 45 minutes. The front desk was short-staffed.
Check-in
AI reply Ready to post
Sorry about the wait, Sneha. We've added a second desk agent for evening check-ins and would love to host you again.
Arjun P.
Breakfast spread was excellent and the staff remembered our names by day two.
Staff praise
AI reply Ready to post
Thank you, Arjun. We've shared this with the breakfast team. Hope to see you on your next Jaipur trip.
Meera J.
Great location, but the AC in our room was noisy all night.
Maintenance

Social Listening

Brand mentions across social, with alerts the moment they spike.

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Mentions · liveListening

@rohan_eats12.4K reach
Order from Spice Route Kitchens arrived 70 minutes late and the biryani was cold.
negative
@foodiewithpooja48K reach
The new Chettinad thali at Spice Route is worth the wait. Go hungry.
positive
u/hyd_foodie3.1K reach
Is it just me or have Spice Route portions got smaller lately?
negative
Hyderabad Food Diaries210K reach
Spice Route Banjara Hills review: great food, slow service on weekends.
neutral

Surveys

AI surveys on WhatsApp, SMS, email and QR, sent at the right moment.

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AI Agents

Agents that investigate, ask, reply and follow through, under your rules.

Explore AI Agents

Competitor Analysis

Benchmark ratings, themes and sentiment against competitors, city by city.

Explore Competitor Analysis

How the platform works

Listen, understand, act, prove

01
Listen
Reviews, surveys, calls, messages and social posts from 100+ sources, in one stream.
02
Understand
Every comment classified by theme, sentiment, location and journey stage.
03
Act
Agents reply, escalate, survey and open tasks inside guardrails your team sets.
04
Prove
Falcon re-measures after each fix, so every change has evidence behind it.

Book a 30-minute demo, or take the interactive tour of the Falcon workspace right now.