Falcon for Healthcare

Every patient heard. Every audit ready.

Falcon checks in with patients at the bedside and after discharge, alerts duty doctors to serious issues within minutes and tags every piece of feedback to NABH and JCI standards.

Book a demo

WhatsApp pulse 2 hours after billing
15-minute escalation to the CMO
One-click NABH / JCI audit reports

CareWell HospitalsWhatsApp survey

Hi Rajesh, we hope you're recovering well. How was your stay with us? Reply 1–5.
2
We're sorry to hear that. What could we have done better?
Discharge billing took 3 hours and nobody explained the delay.
Thank you for telling us. Our patient relations team will call you within the hour.

Recovery ticket · Billing desk · Callback in 1h

Built for healthcare teams that can't wait for a monthly report

3.2xMore Google reviewsFrom satisfied patients after discharge.

-70%Audit prep timeNABH feedback evidence in one report.

12 minMedian response to serious alertsFrom bedside feedback to the Duty Medical Officer.

60+ Hospitals and diagnostic centres run on Falcon

The problem

Why feedback programmes stall

Feedback arrives after the patient leaves

Paper forms and post-discharge calls catch problems when it's too late to fix them.

Accreditation means weeks of compiling

NABH and JCI audits need patient feedback evidence that quality teams assemble by hand.

Serious issues wait in the queue

A pain-management complaint sits alongside a parking complaint, with nobody on the clock.

Where healthcare feedback comes from

WhatsApp micro-surveys
OPD & diagnostics QR codes
Bedside QR codes
Nurse-assisted tablets
Post-discharge messages
Google Maps reviews

By role

One platform, a different win for every leader

Each role gets its own view, alerts and reports, from the same classified feedback.

For the Group COO / MD

Automate post-discharge feedback and earn more 5★ reviews.

Every discharged patient gets a WhatsApp pulse, and satisfied patients are guided to review on Google.

HIS-triggered post-discharge surveys
Doctor-specific review drives
Hospital-by-hospital dashboards

3.2xMore Google reviews

Workflow

From a bedside complaint to a fix before discharge

Serious issues alert the duty team the moment they're raised, and anything left unacknowledged climbs to the CMO. After discharge, every patient gets a quick pulse on WhatsApp.

0 min
Patient
Bedside pulse check
A patient or nurse flags an issue on the bedside QR code or a nurse-assisted tablet.
1 min
Duty Medical Officer
High-priority alert
Serious issues alert the Duty Medical Officer and Nursing Superintendent at once.
15 min
Chief Medical Officer
Auto-escalation
Any alert left unacknowledged for 15 minutes escalates to the CMO.
Billing + 2 h
Patient
Post-discharge pulse
A WhatsApp survey goes out; happy patients are invited to review, unhappy ones reach service recovery.

AI for Healthcare

Agents trained on how your industry works

Taxonomies, workflows and replies tuned to the sector, ready on day one and refined with your team.

NABH / JCI accreditation tagging

Every piece of feedback mapped to the accreditation standard it evidences.

One-click audit reports

Audit-ready patient feedback reports for NABH and JCI, generated on demand.

Consultant and department analytics

Feedback by consultant, department and ward, with trends over time.

Privacy-safe review replies

Google review replies that never confirm a visit or disclose health details.

Doctor-specific review drives

Satisfied patients invited to review their consultant's own profile.

Serious-issue alerts

Clinical and safety complaints alert the duty team in real time, with escalation built in.

Connects with

Cerner
Epic
Manipal Health Systems
Wipro Health
Suvarna
Akhil Systems

FAQ

Falcon for Healthcare: questions, answered

How are post-discharge surveys triggered?

Falcon connects to your HIS, such as Cerner, Epic, Suvarna or Akhil Systems, and sends a WhatsApp pulse two hours after the discharge bill is settled, so there's no manual list to maintain.

Are Google review replies privacy-safe?

Yes. Falcon drafts replies that never confirm a patient's visit, diagnosis or treatment, and you can require approval before anything is published.

Can Falcon help with NABH and JCI accreditation?

Yes. Feedback is tagged to NABH and JCI standards as it arrives, and audit-ready reports can be generated in one click for any period, hospital or department.

See Falcon on your healthcare feedback.

Book a 30-minute demo. We read your brand's public reviews first and bring the themes to the call.