App review analysis
App review analysis that tells product what to fix.
Falcon classifies every Google Play review of your app by theme, tracks each theme's sentiment over time, and opens the reviews behind every number.
Updated
- Every app review classified by theme
- Each theme's sentiment over time
- Users' own words behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
One-star reviews, no pattern
Each review is a single voice. Without grouping them, it's hard to tell a bug from a one-off.
Releases change the conversation
A new version can shift what users complain about overnight. A rating average moves too slowly to show it.
Product and CX see different things
Feedback sits in the Play Console, out of sight of the teams who could act on it.
How it works
From every review to the next step
Connect your app
We bring in the public Google Play reviews and ratings for your app.
Every review is classified
Each review is sorted into themes, sub-themes and issues, with its sentiment.
Act on what's rising
See which themes are growing, read the reviews behind them, and assign the next step.
What you get
What your team gets
What users talk about, ranked
Themes, sub-themes and issues ranked by volume, so the biggest problems and the most-loved features come first.
The story behind every theme
The biggest issue, ranked observations and the comments behind them, for any theme you pick.
Reply from one inbox
AI drafts each reply from your playbook. Your team approves, edits or assigns it, and every reply stays linked to its review.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What is app review analysis?
App review analysis groups the reviews users leave in an app store into themes and issues with their sentiment, so product and CX teams can see what to fix and what users value.
Which app stores does Falcon analyse?
Google Play reviews and ratings are classified in the workspace today. Talk to us about other channels for your brand.
Can I see how a theme changes over time?
Yes. Every theme's sentiment is tracked month by month, and experience signals flag where negative share is rising.
Can we reply to reviews from Falcon?
Yes. The inbox drafts each reply from your playbook for your team to approve, edit or assign.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy