Google review analysis
Google review analysis for every location, not a sample.
Falcon reads every public Google Maps review of your stores, sorts it into your themes, sub-themes and issues, and shows which locations need attention and why.
Updated
- Every review classified, none sampled
- Each number opens the reviews behind it
- Themes built from your own reviews
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Too many reviews to read
Hundreds of locations each collect reviews every week. Teams read a handful and argue from anecdotes.
Star ratings hide the reason
A 3.9 tells you something is wrong, not what. The reason sits in the text of each review.
Problems surface too late
By the time a complaint is visible in the average rating, the customers who wrote it have already left.
How it works
From every review to the next step
Connect your locations
We bring in the public Google Maps reviews for each of your stores.
Every review is classified
Each review is sorted into themes, sub-themes and issues, with its sentiment.
See what needs attention
Experience signals rank where negative share is rising, by topic and month.
What you get
What your team gets
A taxonomy of what customers talk about
Themes, sub-themes and issues ranked by volume, with the sentiment mix in every bar. Three levels deep, found in your own reviews.
Signals that show where the experience is slipping
Negative share for every topic and month in one heatmap. Small samples are flagged, and every cell opens the why and a next step.
The evidence behind every number
Open any finding to read the original reviews behind it, each with its classification and a suggested next step.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What is Google review analysis?
Google review analysis means reading the text of the reviews customers leave on your Google Maps listings and turning it into themes, sentiment and issues you can act on, rather than relying on the star rating alone.
Does Falcon read every review or a sample?
Every review. Each public Google Maps review is classified into a theme, sub-theme and issue with its sentiment, so the numbers reflect all of your feedback.
Can I see results for each location?
Yes. Feedback is broken down by locality and source, so you can see which stores need attention and the reviews that explain why.
Where do the themes come from?
From your own reviews. The taxonomy is built from what your customers actually write about, three levels deep: themes, sub-themes and issues.
Can I check where a number came from?
Yes. Every count and finding opens the original reviews behind it, in the customer's own words.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy