App review sentiment analysis
App review sentiment analysis by feature, not just by star.
Falcon measures how users feel about each part of your app, from login and payments to search and delivery, using every Google Play review, so product teams see which areas are improving or slipping.
Updated
- Sentiment per feature area
- Month-by-month trends
- Users' own words behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
A rating, not a reason
The app's rating dips and nobody knows whether it is payments, performance or a new design.
Mixed reviews hide problems
"Love the deals, but checkout keeps crashing" averages to neutral.
Feedback reaches no team
Reviews mention many areas; without classification, none reaches its owner.
How it works
From every review to the next step
Every Play Store review
Falcon collects your app's public Google Play reviews.
Sentiment per area
Each review is split into the feature areas it mentions, each with sentiment and supporting words.
Trends for owners
Negative share by area and month shows what is changing, for each team.
What you get
What your team gets
Areas ranked
Feature areas and specific issues ranked by volume with sentiment mix.
Changes by month
Negative share by area and month, small samples flagged.
Users' words
Every number opens the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What is app review sentiment analysis?
Measuring how users feel in their app store reviews, ideally for each feature they mention, so teams can see what is working and what is not.
Does it cover iOS?
Falcon currently analyses Google Play reviews of your app.
Can we compare before and after a release?
Compare months around the release to see which areas changed.
Are reviews in other languages included?
Yes; classification uses a multilingual model.
Can app and store reviews be seen together?
Yes, on the same taxonomy, filterable by source.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy