Customer experience reporting
Customer experience reporting that leads to decisions.
Falcon gives leadership customer experience reporting built on every review: what changed, where, why, who owns it and whether last quarter's fixes worked, in a few numbers with evidence.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Reports nobody acts on
Thick decks of charts end without decisions.
Numbers questioned
Without counts and quotes, every number invites debate.
No proof of progress
Leadership cannot see whether CX spending changed anything.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each location, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare locations within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
The overview
Volume, ratings, sentiment and the themes in focus over time.
Findings with owners
Each insight names the issue, why it matters and a next step.
Proof behind every number
Every finding opens the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What does leadership see?
Network trends, top rising issues with owners, decisions needed and results of past actions.
Can reports be exported?
Customer reports can be produced as PDFs for a chosen period and source.
How often?
Monthly for decisions, quarterly for strategy.
Is the data current?
New reviews are added through incremental syncs and classified as they arrive.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy