Car dealership review analysis
Car dealership review analysis from showroom to service bay.
Falcon classifies every Google review of your dealerships and service centres into sales experience, test drives, delivery, pricing, service quality, waiting and communication, and shows which locations need attention.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Sales and service mixed
One profile carries showroom praise and service-bay complaints; a rating cannot separate them.
Delivery promises
Vehicle delivery delays and missing accessories generate heated reviews.
Service communication
Customers complain less about repairs than about not being told what was done or why it cost more.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each dealership, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare dealerships within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Can we separate sales and service?
Yes; the taxonomy separates topics such as sales experience, delivery, service quality and billing.
Can we compare dealers?
Within peer groups such as metro and non-metro, over the same period.
Does it include OEM-level views?
Brands can view all dealers together, filtered by location.
Who uses it?
Network development, sales and service operations teams.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy