Review analysis for hospitals
Hospital review management with privacy built into every step.
Falcon reads the public Google reviews of every hospital and clinic and shows what patients and families say about waiting, appointments, staff courtesy, billing, cleanliness and facilities, so non-clinical issues can be fixed and serious ones escalated.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Sensitive, public feedback
Patients describe deeply personal experiences in public; replies must protect privacy.
Non-clinical issues dominate
Waiting, billing and courtesy drive many complaints, and are fixable by operations.
Many sites, uneven experience
Group hospitals see very different patient experience between sites.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each hospital, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare hospitals within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Does Falcon access patient records?
No. Falcon analyses public reviews only.
Can serious complaints be flagged?
Topics such as safety or clinical concerns can be classified and reviewed individually for escalation.
Can we compare hospitals and clinics?
Compare sites of similar type and services.
How should we reply?
Generally, without confirming anyone was a patient; see our guide on patient reviews.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy