Dental clinic chain reviews
Dental clinic chain reviews, every clinic read the same way.
Falcon classifies dental clinic chain reviews from every clinic's Google listing into treatment experience, estimates and billing, waiting, reception and follow-up, so you can see which clinics need attention and why.
Updated
- Every clinic on one taxonomy
- Billing separated from clinical comments
- Public reviews only, no patient records
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Dozens of clinics, one inbox
Nobody reads every clinic's reviews each month.
Clinical and billing mixed
A cost complaint and a pain complaint need different owners.
Replies that risk privacy
A reply that mentions treatment can expose a patient.
How it works
From every review to the next step
Every clinic's reviews
Falcon collects the public Google Maps reviews of each clinic, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, covering topics such as treatment experience, explanation, estimates and billing, waiting, reception, hygiene and follow-up, with sentiment for each mention and the words that support it.
Compare, act, check
Compare clinics within their peer group, give rising issues an owner and watch whether they fall.
What you get
What your team gets
What customers talk about
What customers say about each clinic, covering treatment experience, explanation, estimates and billing, waiting, reception, hygiene and follow-up, ranked by volume with the sentiment mix of each.
Where it is slipping
Negative share by topic and month for every clinic; clinics with too few reviews are flagged rather than ranked.
Evidence for every finding
Open any finding to read the clinic reviews behind it, with the supporting words highlighted.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Does Falcon access patient records?
No. Falcon analyses public reviews only.
Can replies be checked for personal data?
Yes. Drafts are checked for personal data such as phone numbers or emails, and for compensation offers that need manager approval.
Can clinic managers see their own clinic?
Results filter by location. Ask us how access is set up for your team.
Which review sources does Falcon cover?
Google Maps reviews of each of your clinics and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy