Review analytics for store managers
Store manager customer experience your store, your customers, your next fix.
Falcon shows store managers what customers say about their store: top strengths and issues, how they compare with similar stores, the reviews behind them, and which reviews still need a reply.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Reviews scattered and unread
Store teams see a few reviews when someone forwards them.
Numbers without reasons
A falling rating does not tell a manager what to change on the shop floor.
Replies forgotten
Negative reviews go unanswered when nobody owns them.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each location, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare locations within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What will a store manager see?
Their store's reviews by topic, top strengths and issues, comparison with similar stores and reviews needing replies.
Is it a league table?
No. Comparisons are with similar stores, with small samples flagged.
Can managers reply from Falcon?
Replies are drafted and tracked in Falcon and posted in Google Business Profile.
How much time does it take?
A few minutes a day for replies; a monthly look at trends.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy