Voice of customer software
Voice of customer software built on what customers already tell you.
Your customers already describe their experience every day in Google and Play Store reviews. Falcon turns that unprompted voice of the customer into themes, issues, trends and owners, without launching another survey.
Updated
- Unprompted feedback, every day
- Every review classified
- Owners and checks built in
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Survey fatigue
Response rates fall, and surveys only hear about what you ask.
The loudest voice wins
Without a consistent view, decisions follow the last escalation, not the pattern.
Insight that stops at a report
VoC findings rarely reach the people who can change the cause.
How it works
From every review to the next step
Listen where customers already talk
Falcon collects Google Maps reviews of every store and Google Play reviews of your app.
Understand
Every review is classified into your themes and issues with sentiment and evidence.
Act and check
Insights name owners and next steps; signals show whether issues fall after changes.
What you get
What your team gets
The whole picture
Volume, ratings, sentiment and themes in focus across channels.
Owners and next steps
Each insight explains the issue and proposes a next step for its owner.
Ask in plain language
Ask Talon about your feedback and get analyses with their evidence.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What is voice of customer software?
Software that collects what customers say, organises it into themes and sentiment, and helps teams act on it.
Does Falcon include surveys?
Falcon analyses public reviews from Google Maps and Google Play. Many teams use it alongside their survey programme, on the same categories.
Who uses it?
CX, operations, product and marketing teams, plus regional and store managers.
How do findings reach owners?
Themes can carry owners; insights name the owner and a next step, and actions can be tracked.
Does it work for Indian languages?
Yes; classification uses a multilingual model.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy