Google review AI analysis
Google review AI analysis where every answer shows its evidence.
Falcon uses AI to read every Google review of every store, classify it against your own themes, find the specific issues customers raise and summarise them, and it keeps the exact words behind every label so your team can check.
Updated
- Every label backed by an exact quote
- Your taxonomy, not a generic one
- Issues discovered, not predefined
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Generic AI summaries
"Customers like the staff but mention wait times" is true of every store in the country. It does not say which store, which queue or since when.
Answers you cannot check
AI tools that summarise reviews rarely show which reviews they used. When a number looks wrong, nobody can tell why.
Categories that do not fit
Off-the-shelf categories mix your problems with everyone else's. A jewellery chain and a pizza chain do not share a taxonomy.
How it works
From every review to the next step
Classify against your taxonomy
AI classifies each review against your own themes and sub-themes; each label must cite the exact words in the review that support it, or it is not kept.
Find specific issues
Complaints within each sub-theme are grouped into specific issues, each titled and summarised from the evidence.
Ask and check
Ask Talon questions in plain language and get analyses that show their steps, with the reviews behind each answer.
What you get
What your team gets
Issues found in your reviews
Themes, sub-themes and specific issues with their sentiment mix, built from what your customers actually write.
An insight per finding
Each insight states the issue, why it matters and a next step for the owning team.
The quote behind the label
Open any finding to read the reviews and the exact words that support each classification.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
How does Falcon use AI on Google reviews?
A multilingual language model and embeddings classify each review against your taxonomy, an LLM confirms labels with an exact quote from the review, and clustering groups complaints into specific issues that are then titled and summarised.
How do we know the AI is right?
Every label carries the exact words from the review that support it, and every number opens the reviews behind it. Labels without a valid supporting quote are retried and otherwise fall back to the embedding classification; uncertain assignments are flagged.
Does the AI invent categories?
Themes and sub-themes come from your taxonomy. Specific issues within them are discovered from the reviews, so they reflect what your customers write.
What does Ask Talon do?
It answers questions about your customers' feedback with analyses computed from the classified reviews, showing its steps. When no theme grounds the question, it falls back to a text search and says so.
Which review sources does Falcon cover?
Google Maps reviews of your stores and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy