Google review AI summary
A Google review AI summary for every issue, at every store.
Google summarises reviews for people choosing where to go. Falcon summarises them for the people running the stores: each recurring issue gets a short summary written from the reviews behind it, with counts, trend and the evidence attached.
Updated
- Summaries written from the evidence
- Counts and trend beside every summary
- Every summary opens its reviews
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Summaries written for shoppers
Google's own summaries help customers decide where to go. They do not tell a regional manager which store has a billing problem or since when.
One paragraph for thousands of reviews
A single summary of a brand's reviews flattens everything. The issue at six stores disappears into the average of three hundred.
No way to check
A generic AI summary gives no counts and no sources. When it says customers mention waiting, nobody knows whether that is five reviews or five hundred.
How it works
From every review to the next step
Classify every review
Each Google Maps review is sorted into your themes and sub-themes, with sentiment and the words that support each label.
Group and summarise issues
Complaints and praise within each sub-theme are grouped into specific issues; each issue gets a title and a summary written from its reviews.
Read by store and month
Filter to any store, region or period to see which issues lead there, with their counts and the reviews behind them.
What you get
What your team gets
Issues, ranked and summarised
Specific issues under each theme, ranked by volume with their sentiment mix, each with its summary.
Why it matters, in plain language
Each insight explains the issue using the summary of the most-mentioned issue in scope, and proposes a next step.
Summaries you can verify
Open any summary to read the reviews behind it, with the supporting quotes highlighted.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Doesn't Google already summarise reviews?
Google Maps shows review summaries and snippets to help people choose a place. Those are written for shoppers, cover one place at a time and cannot be edited by the business. Falcon's summaries are for your team: per issue, filterable by store and period, with counts and evidence.
How are Falcon's summaries written?
Reviews are classified first; complaints and praise within each sub-theme are clustered into specific issues, and a language model titles and summarises each issue from its supporting reviews.
Can we see the reviews behind a summary?
Yes. Every summary and every count opens the reviews it was built from, with the exact supporting words highlighted.
Can we get a summary for one store?
Yes. Filter by location and period to see the leading issues and their summaries for any store or group of stores.
Which review sources does Falcon cover?
Google Maps reviews of your stores and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy