Customer review analysis dashboard
A customer review analysis dashboard where every chart opens its reviews.
Falcon gives you a customer review analysis dashboard built on classified reviews: what customers talk about, how they feel about each topic, which stores and months are changing, and the exact reviews behind every number.
Updated
- Charts built on every review
- Topic sentiment, not star averages
- Saved boards per brand
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Dashboards of stars
Most review dashboards show ratings and volumes. They say a store is slipping, not why.
Numbers nobody can check
A chart says complaints rose 30%. Nobody can see which reviews, so nobody acts.
One dashboard for everyone
Leadership, regional managers and store teams need different views. A single generic dashboard serves none of them well.
How it works
From every review to the next step
Classify every review
Google Maps and Play Store reviews are sorted into your themes and issues with sentiment for each mention.
See the overview
Volume, ratings, sentiment and the themes in focus, for any period, source and location.
Build and save boards
Create dashboards for each audience from the same classified data, and open any chart to the reviews behind it.
What you get
What your team gets
An overview that explains
Feedback volume, ratings, sentiment, the conversation over time and the themes in focus.
Where it is slipping
Negative share for every topic and month in one heatmap, with small samples flagged.
From chart to reviews
Open any finding to read the reviews behind it, with the supporting words highlighted.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What does a customer review analysis dashboard show?
What customers talk about, how they feel about each topic, how that changes over time and where, built from classified reviews rather than star averages.
Can we build our own boards?
Yes. Falcon lets you create and save dashboards per brand and arrange them, all built on the same classified reviews.
Can we drill into a chart?
Yes. Charts open the reviews behind them.
Can we filter by store and period?
Yes, by location, period, source and segment.
Which review sources does Falcon cover?
Google Maps reviews of your stores and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy