Review analysis for electronics retail
Electronics retail review analysis from demo tables to after-sales.
Falcon reads the Google reviews of every electronics store and shows what customers say about product advice, stock, pricing, billing, delivery and installation, warranty and service, and which stores need attention.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
After-sales drives the anger
Installation delays and warranty disputes generate the most heated reviews, long after the sale.
Advice quality varies by store
Customers praise knowledgeable staff in some stores and complain about pushy selling in others.
Price-match confusion
Online and in-store price differences lead to complaints that look like service problems.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each store, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare stores within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Can we separate sales from after-sales?
Yes; the taxonomy separates topics such as advice, billing, delivery, installation and service.
Can we see installation partner issues?
Where customers mention installation, those mentions are classified and comparable by store and month.
Do festive sales skew results?
Compare sale periods with the same period last year.
Which teams use it?
Store operations, after-sales and category teams.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy