Fashion retail review analysis
Fashion retail review analysis from trial rooms to returns.
Falcon classifies every Google review of your fashion stores into what shoppers care about: fit and sizes, stock, trial rooms, staff help, billing and returns, and shows which stores are slipping on which.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Size complaints scattered everywhere
"My size was not available" appears across stores, but nobody sees it is the same two sizes in one range.
Trial-room queues at weekends
Weekend waits drive complaints at mall stores, invisible in monthly ratings.
Exchange rules explained badly
Exchange complaints repeat because the policy is explained differently in each store.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each store, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare stores within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Can we see size and stock complaints by range?
Where shoppers mention products and sizes, those mentions are classified and can be read by store and month.
Do sale periods distort results?
Compare sales periods with the same period last year.
Can we include our app reviews?
Yes; Google Play reviews are classified on the same taxonomy, kept separate.
Who uses it?
Retail operations, merchandising, regional and store managers.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy