Resort review management
Resort review management built on what guests actually say.
Falcon reads the Google reviews of every resort and shows what guests say about rooms, food, activities, staff and value, which properties are slipping and why, so resort review management goes beyond replying.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Long stays, long reviews
Resort guests write about everything from check-in to the kids' club. The important line is easy to miss.
Seasons distort everything
Peak holiday weeks change both who stays and what they write; month-on-month comparisons mislead.
Members and guests differ
Holiday club members return often and judge differently from first-time guests.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each resort, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare resorts within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Can we compare peak seasons year on year?
Yes, by filtering to the same period in different years.
Which topics are covered?
The taxonomy is built from your guests' reviews: typically rooms, food, activities, staff, facilities, location and value.
Can we compare resorts of different types?
Compare resorts of similar type and market for fair results.
Do you analyse travel agency reviews?
Falcon analyses Google Maps reviews of your properties.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy