Restaurant review analysis
Restaurant review analysis outlet by outlet, dish by dish.
Falcon reads the Google reviews of every outlet, and your ordering app's Play Store reviews, and shows what guests say about food, service, waiting, hygiene, value and delivery, where each is slipping and why.
Updated
- Every outlet's reviews classified
- Hygiene mentions surfaced individually
- Guest quotes behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
A rating per outlet, no reason
An outlet drops to 3.9. Is it the kitchen, the floor team, the delivery partner or one bad weekend?
Same dish, different outlets
A dish called "too salty" at twelve outlets is a recipe or supply problem. Read outlet by outlet, nobody connects them.
Delivery and dine-in mixed together
App and delivery complaints hide in dine-in feedback, or the other way round.
How it works
From every review to the next step
Every outlet and the app
Falcon collects Google Maps reviews of each outlet and Google Play reviews of your ordering app.
Classified by what guests mention
Food quality, temperature, service, waiting, hygiene, value and delivery, with sentiment for each mention.
Find and fix the pattern
Compare outlets of the same format, see what is rising, and route issues to kitchen, operations or delivery owners.
What you get
What your team gets
What guests talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Outlets and months at a glance
Negative share by topic and month, small samples flagged.
The reviews behind every finding
Open any issue to read what guests wrote, with the supporting words highlighted.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
What does restaurant review analysis show?
What guests praise and complain about at each outlet, from food and service to waiting, hygiene, value and delivery, and how that changes month by month.
Can we separate delivery from dine-in?
Store reviews and app reviews are kept as separate sources on the same taxonomy, and delivery is its own theme.
Are hygiene complaints flagged?
Hygiene is classified as its own theme, so every mention can be found and read, whatever its volume.
Does it work for QSR and casual dining?
Yes. The taxonomy is built from your own reviews, so it reflects your format.
Which sources are included?
Google Maps reviews of your outlets and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy