Review analytics for CX teams
CX team tools that turn reviews into decisions.
Falcon gives CX teams one consistent view of every review across stores and the app, a taxonomy they control, owners for every theme, and the evidence to move decisions in the business.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Reporting instead of improving
CX teams spend their time building reports instead of driving fixes.
No authority over causes
The issues CX finds belong to operations, product and policy owners.
Evidence questioned
Findings without quotes and counts are easy to dismiss.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each location, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare locations within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Who owns the taxonomy?
Your CX team: themes and sub-themes are yours to review and adjust.
How do findings reach owners?
Themes can carry owners; insights name them with a next step.
Can we prove impact?
Signals show an issue's negative share before and after a change.
Does it replace our survey tool?
It focuses on public reviews; many CX teams use both.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy