Review analytics for retail operations
Retail operations customer feedback mapped to the processes you run.
Falcon turns every store's Google reviews into retail operations customer feedback: which processes, from billing and staffing to replenishment and cleaning, are failing customers at which stores and times.
Updated
- Every review classified
- Locations compared fairly
- Evidence behind every number
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
Complaints without a process owner
Store managers apologise for problems caused by rosters, replenishment or policy.
Peaks hidden in averages
Weekend and evening failures disappear in monthly averages.
No check after changes
Rosters and processes change; nobody measures whether customers noticed.
How it works
From every review to the next step
Every location's reviews
Falcon collects the public Google Maps reviews of each location, and your app's Google Play reviews if you have one.
Classified your way
Each review is sorted into a taxonomy built from your own reviews, with sentiment for each mention and the words that support it.
Compare, act, check
Compare locations within their peer group, give rising issues an owner, and watch whether they fall.
What you get
What your team gets
What customers talk about
Themes, sub-themes and specific issues ranked by volume with their sentiment mix.
Where it is slipping
Negative share by topic and month, with small samples flagged.
Evidence for every finding
Open any finding to read the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Can we see issues by time of day?
Where reviews mention times, they can be read by store and period.
Can issues be routed to process owners?
Themes can carry owners, and insights name them.
Can we check a rota change worked?
Compare the topic's negative share before and after at the stores that changed.
Who in operations uses it?
Heads of store operations, regional and area managers.
Which review sources does Falcon cover?
Google Maps reviews of your locations and Google Play reviews of your app.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy