Review analysis in India
Review analysis for India, in the languages your customers write.
Indian customers write reviews in English, Hindi, regional languages and every mix of them. Falcon classifies every Google review of every store into your themes, across languages, and shows which stores and cities need attention and why.
Updated
- Multilingual classification
- Stores compared by city and format
- Customers' own words behind every finding
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
- The themes customers raise most
- Where sentiment is slipping
- Real quotes behind each theme
No commitment. We use your details only to send your snapshot and follow up. Privacy policy
The problem
What gets in the way
English-only analysis misses customers
Reviews in Hindi, Tamil, Telugu, Marathi or Hinglish are skipped or misread by tools built for English.
Hundreds of stores across tiers
Metro flagships and tier-2 stores serve different customers; national averages hide both.
Festive peaks
Diwali, wedding seasons and sales change what customers write about, not just how many write.
How it works
From every review to the next step
Every store's Google reviews
Falcon collects the public Google Maps reviews of each store, and your app's Play Store reviews.
Classified across languages
A multilingual model classifies each mention into your themes with its sentiment and supporting quote.
Compare by city, format and season
Filter by store, period and source to find what is slipping where.
What you get
What your team gets
Your taxonomy, every language
Themes, sub-themes and issues built from your reviews, whatever language they are written in.
Signals by topic and month
Negative share for every topic and month, small samples flagged.
Quotes in the customer's words
Every finding opens the reviews behind it.
See it on a sample workspace, or on your own reviews with our team.
FAQ
Frequently asked questions
Does Falcon understand reviews in Hindi and regional languages?
Yes. Classification uses a multilingual model, so reviews in Indian languages and mixed English are classified alongside English reviews.
Is it built for Indian retail?
Falcon is used for multi-store Indian brands, and the taxonomy is built from each brand's own reviews, so it reflects topics such as making charges, hallmarking or exchange of old gold where they come up.
Can we compare cities?
Filter to stores in a city or group of stores and compare periods and topics.
Which sources are included?
Google Maps reviews of your stores and Google Play reviews of your app.
Where does the data come from?
From public reviews on Google Maps and Google Play.
Free review snapshot
See what your customers are saying, before you talk to us.
Tell us your brand. We read its public Google reviews and send back the themes customers raise most, with the quotes behind them.
No commitment. We use your details only to send your snapshot and follow up. Privacy policy